Our Warranty
Repair Warranty
Limited Lifetime Warranty
At Cell Mechanics, all of our repairs are covered by our Limited Lifetime Warranty. This warranty covers both the parts and labour of the repair we performed. In the unlikely event that one of our parts or repairs fail, we will fix it free of charge.
Our warranty does not cover supplemental damage after our repair. Supplemental damage includes, but is not limited to, accidental damage, physical damage caused by mishandling, liquid damage or damage caused by a repair from another repair centre other than Cell Mechanics. This warranty is void if there is evidence of the aforementioned or if a manufacturer software enhancement affects the functionality of the device. Battery replacements are covered by a 6-month warranty. This warranty is non-transferable and it may not be sold or transferred to another user.
Samsung Warranty
As a Samsung Authorized Service Centre, an in-warranty repair carries a 90-day warranty or the balance of your manufacturer warranty, whichever is greater.
Refurbished Phone Warranty
6-month Warranty
We offer a 6 month warranty on all of our devices. In the unlikely event your device should not operate correctly, we’ll make it right
What is covered under warranty?
Cell Mechanics offers a 6-month limited warranty on our refurbished devices. Devices sold shall be free of defects in materials and workmanship, subject to the conditions below.
What is NOT covered under warranty?
Cell Mechanics refurbished device warranty applies only to the hardware components, and does not apply to any software, accessories or peripheral equipment.
This warranty does not cover damage caused by liquid, physical damage or wear and tear, including but not limited to cracks or scratches on the screen or camera lens.
Limitations
Warranty does not apply and may be voided if any of the below occur:
– The Device serial number, IMEI number or water indicator has been altered, erased, defaced or is illegible;
– The defect was caused by unauthorized modifications, opening or repair other than by a Cell Mechanic
– The defect was caused by battery short circuit
– The defect was caused by a faulty accessory not approved or provided by Cell Mechanics
Transferability
Warranty is valid for only the original purchaser of the device, and is non-transferable.
Filing a warranty claim
If your Device should fail within 6-months of the purchase date, you may bring your device to any Cell Mechanics location for diagnostics testing. If your device was purchased online through our website/webstore, please call us 204-258-2600 and we will arrange shipping of the device. If your device is deemed to fall under the scope of warranty, shipping will be covered at no charge.
Cell Mechanics will repair your device at no additional cost if the device is within the scope of our 6 month limited warranty. If we are unable to repair your device, it will be replaced with the same or an equivalent model.