CELL MECHANICS Service Contract
TotalCare+ TERMS & CONDITIONS
These Terms and Conditions apply to the Service Contract offered by Cell Mechanics and constitute the entire agreement between the purchaser and Cell Mechanics regarding the extended warranty coverage described herein.
1. Coverage and Scope
Subject to the conditions outlined below, Cell Mechanics will, upon approval of a valid claim, repair or replace your device if it is found to have:
- A manufacturer’s defect, or
- Sustained physical or liquid damage that the device reasonably should have withstood based on the product claims made by the original device manufacturer, and such defects or damage materially impairs the proper functioning of the device.
If the device cannot be repaired, Cell Mechanics will, at its sole discretion, replace it with either:
- The same model, or
- A comparable model with similar features and specifications
2. Covered Physical and Liquid Damages
Covered damages are limited to physical or liquid damage that the device should reasonably have been able to withstand, in accordance with the manufacturer’s durability claims. Eligible damages include:
- Cracked screen or damaged phone casing resulting from a drop onto a solid surface from a height of no more than 1 meter.
- Damaged camera following a drop onto a sold surface from a height of no more than 1 meter.
- Device buttons rendered inoperative following a drop onto a solid surface from a height of no more than 1 meter.
- Liquid damage due to splashing or submersion in water of up to 1 meter in depth for a maximum of 30 minutes.
- Devices that fell into snow and were exposed for a maximum of 30 minutes.
3. Limitations of Coverage
- The Service Contract is a limited warranty, not an insurance policy.
- It applies exclusively to the original end-user purchaser and is non-transferable, except where explicitly permitted under these terms.
- The Contract covers only the device identified by the serial number listed on the original proof of purchase.
- Unauthorized modifications or repairs by any party other than Cell Mechanics or the original manufacturer will void this Service Contract.
- The Service Contract is non-refundable, non-transferable, and has no cash value, unless otherwise stated herein.
4. Claims and Replacement Limits
- There is no limit on the number of approved repair claims during the 1 Year term of the Service Contract.
- However, the number of device replacements allowed under this Contract is limited to 1
- If a device submitted for repair is deemed unrepairable at Cell Mechanics’ sole discretion, the claim will be converted to a replacement and will count toward the replacement limit for the contract term. The customer will be notified before the replacement is processed.
5. Exclusions
The Service Contract does not cover the following:
- Damage resulting from abuse, misuse, neglect, or intentional acts (e.g., damage caused by lawnmowers, machinery, etc.).
- Damage arising from failure to follow the manufacturer’s instructions.
- Damage resulting from unauthorized repairs or alterations.
- Damage caused by exposure to corrosive materials.
- Damage due to electrical power surges.
- Damage caused by natural disasters or other external forces, including but not limited to lightning, flood, fire, or other acts beyond Cell Mechanics’ reasonable control.
- Devices with illegible or removed serial numbers.
- Loss or theft of the device.
- Cosmetic damage that does not affect the device’s functionality, such as minor scratches, scuffs, or paint chipping from normal handling (normal wear and tear).
- Damage to accessories, peripheral devices, or external components.
- Any damage not specifically listed under the section titled “Covered Physical and Liquid Damages”.
6. Final Provisions
This Service Contract is valid only during the defined term and in accordance with the conditions described herein. It is governed by the laws of the jurisdiction in which the original purchase was made.
Cell Mechanics reserves the right to update or amend these Terms and Conditions at any time. Any such changes will not affect the coverage or limitations already established under existing Service Contracts.
For questions, claims, or service inquiries, please contact Cell Mechanics at the location where your Service Contract was purchased.