Frequently Asked Questions

On-Site Repairs

No, our technician will retrieve your device at the door and perform the repair inside our mobile repair van.

An appointment can be booked online here or by calling (204) 258-2600

We can repair almost all makes and models of smartphones. Unfortunately, we are unable to perform tablet repairs in our mobile repair vehicle at this time. Tablets can be repaired in-store at all locations.

Most repairs can be performed in approximately 1 hour.

There is a $20 fee for all On-Site Repairs.

In-Store Repairs

No, we accept walk in repairs at all locations. Booking a repair ahead of time ensures the availability of a technician and the required parts at the time of your visit.

We can repair almost all makes and models of both smartphones and tablets.

Most repairs can be performed in approximately 1 hour.

A complete list of our locations and hours of operation can be found here

Cell Mechanics offers a limited lifetime warranty on all our repair parts and 6 months on all battery replacements. As a Samsung Authorized Service Centre, an in-warranty repair carries a 90 day warranty or the balance of your manufacturer warranty, whichever is greater. Learn more

Refurbished Devices

All Cell Mechanics certified refurbished devices are fully tested to ensure proper operation.  As one of the most important components of the device, we replace any battery that does not test to 95% capacity or better.

We offer devices in 3 quality grades. Grade A are like new devices, Grade B will show normal signs of wear and Grade C will show heavy wear. Availability of models and grades vary, please check with your local store here or visit our online store here

Our Refurbished devices are covered by a 6 Month warranty. Learn more

Yes, all refurbished devices are unlocked.

Package includes the device only. Charging accessories, and cases are offered at a discount if purchased at the same time as a device.

Selling a device

Just click here for instructions on how to turn off Find My Phone or to check the status.

Phone price will be determined based on device functionality and physical appearance. You can call us and we can provide you an estimate. A final price will be provided in-store, once the device has been inspected.

Yes, even if your device is not working you still may qualify to get cash for it.